Change-of-Mind Returns

If you change your mind or order a product that you no longer require, you may request a return within 14 days of delivery.

To be eligible for a change-of-mind return, the product must:

• be unused and uninstalled;
• be in clean and resalable condition;
• include all original components, hardware, accessories and documentation;
• be returned with its original packaging, with the packaging kept in reasonable resalable condition; and
• not have been modified, damaged or altered after delivery.

Incorrect Fitment or Wrong Part Ordered

If you selected the wrong part

Vehicle modifications, production changes and model variations can affect fitment. Customers are responsible for checking the product description, fitment information and relevant part numbers before ordering.

If the product supplied matches your order but is not suitable for your vehicle, it will generally be treated as a change-of-mind return and must meet the conditions above.

If we supplied or recommended the wrong part

If Fuji Euro Parts sends you a different product from the one ordered, or our product information or recommendation results in the incorrect product being supplied, please contact us as soon as possible so we can investigate and arrange an appropriate resolution.

Special-Order & Custom-Order Products

Products specifically ordered from a supplier for your order, custom-made products, or other items clearly identified as special-order may not be eligible for cancellation or change-of-mind return once the supplier order has been placed.

Any special-order restriction will not exclude or limit your rights if the product is faulty, incorrectly described or otherwise fails to meet the consumer guarantees under the Australian Consumer Law.

Faulty, Damaged or Incorrect Products

If a product arrives damaged, is faulty, is materially different from its description, or you receive the incorrect product, please contact Fuji Euro Parts with your order details and information about the issue.

To help us assess the issue efficiently, we may request:

• your order number;
• the product or manufacturer part number;
• photos or video showing the issue;
• vehicle make, model, year and relevant fitment information; and
• reasonable installation or diagnostic information where relevant to the claim.

We may need to inspect or assess a product before determining the appropriate remedy. Nothing in this assessment process limits your rights under the Australian Consumer Law.

Return Shipping

Change-of-mind returns

The customer is responsible for the cost and safe transport of change-of-mind returns. Original delivery charges are not refundable for an approved change-of-mind return.

We recommend using a tracked shipping service and packing automotive components securely. Fuji Euro Parts cannot take responsibility for damage caused during return transport arranged by the customer.

Faulty or non-compliant products

Return and transport costs for products with a confirmed problem will be handled in accordance with the Australian Consumer Law. Where applicable, reasonable return costs paid by the customer will be reimbursed.

Refunds

Once a return is received, we will inspect the product and confirm the outcome of the return. Approved refunds will be issued to the original payment method used for the order.

After a refund has been processed by Fuji Euro Parts, the time taken for the funds to appear in your account may vary depending on your bank or payment provider.

For approved change-of-mind returns, original shipping charges are generally not refundable. This does not apply where a refund or other remedy is required under the Australian Consumer Law.

How to Request a Return

Please contact Fuji Euro Parts before sending a product back so we can provide the correct return instructions and avoid unnecessary delays.

1. Contact us Provide your order number, the product you wish to return and the reason for the request.
2. Receive return instructions We will review your request and provide the appropriate next steps and return information.
3. Pack the product securely Include all components, hardware and packaging relevant to the return.
4. Assessment & resolution Once received, we will assess the return and advise you of the applicable refund, replacement, repair or other resolution.

Contacting us before returning an item helps us process your request efficiently and does not limit any rights you have under the Australian Consumer Law.

Installation, Modification & Misuse

Automotive components must be installed and used appropriately for the product and vehicle. Damage caused after delivery by misuse, accident, incorrect installation, unauthorised modification or use outside the product's intended application may not constitute a product fault.

Manufacturer warranty conditions may also apply to individual products. Any manufacturer warranty is additional to, and does not replace, rights available under the Australian Consumer Law.