About This Privacy Policy

This Privacy Policy describes how Fuji Euro Parts collects, holds, uses and discloses personal information when you visit our website, purchase products, contact us or otherwise interact with our business.

Where the Australian Privacy Act 1988 and Australian Privacy Principles apply to Fuji Euro Parts, we will handle personal information in accordance with those requirements.

We may update this policy from time to time to reflect changes to our business, services, technology or legal obligations. The latest version will be published on this website.

Information We May Collect

The types of personal information we collect depend on how you interact with Fuji Euro Parts.

This may include:

• your name;
• email address and telephone number;
• billing and delivery address;
• order and purchase history;
• products viewed or added to your cart;
• vehicle information you provide for fitment assistance;
• communications you send to us;
• return, refund and warranty claim information;
• IP address, browser, device and website usage information; and
• other information you voluntarily provide when dealing with us.

How We Collect Information

We generally collect personal information directly from you when you:

• place an order through our website;
• create or use a customer account;
• contact us by email, telephone or contact form;
• request product or vehicle fitment assistance;
• submit a return, refund or warranty claim;
• subscribe to marketing communications;
• participate in a promotion or survey; or
• otherwise interact with Fuji Euro Parts.

Certain technical information may also be collected automatically when you use our website through technologies such as cookies, pixels, analytics tools and server logs.

Why We Use Personal Information

We may use personal information for purposes including:

• processing, fulfilling and delivering orders;
• processing payments and preventing fraudulent transactions;
• communicating with you about your order;
• providing product, fitment and customer support;
• managing returns, refunds and warranty claims;
• maintaining customer and transaction records;
• improving our website, products and customer experience;
• analysing store traffic and website performance;
• protecting our website, customers and business from misuse or fraud;
• complying with legal, taxation and regulatory obligations; and
• sending marketing communications where permitted and in accordance with your preferences.

Vehicle & Fitment Information

Customers may provide information such as vehicle year, make, model, chassis code, engine, variant, registration details or VIN when requesting fitment assistance.

We use this information to help identify compatible products, answer enquiries and provide customer support.

Please only provide information reasonably necessary for the relevant enquiry.

Shopify & Service Providers

Our online store is hosted and operated using Shopify. We also use third-party providers that help us operate our business and provide services to customers.

These providers may include:

• ecommerce and website hosting providers;
• payment processors;
• shipping, courier and logistics providers;
• suppliers and distributors involved in fulfilling an order;
• email and customer communication providers;
• analytics and website performance providers;
• advertising and marketing platforms;
• fraud prevention and security providers;
• accounting, tax and professional advisers; and
• other technology providers required to operate our store.

We may provide these parties with personal information reasonably necessary for them to perform services for us or complete a transaction.

Suppliers & Order Fulfilment

Some products may be sourced, ordered or fulfilled with the assistance of third-party manufacturers, distributors or suppliers.

Where necessary to fulfil your order, arrange delivery, resolve a product issue or process a warranty claim, relevant customer and order information may be shared with those parties.

We aim to limit such disclosure to information reasonably required for the relevant purpose.

Cookies & Website Analytics

Our website may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use the site and improve our services.

These technologies may be used for purposes including:

• maintaining your shopping cart and checkout session;
• remembering website and account preferences;
• security and fraud prevention;
• website traffic and performance analytics;
• understanding product and page engagement; and
• advertising or marketing measurement where enabled.

You can usually manage cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

Marketing Communications

Where permitted, we may send you information about products, promotions, store updates or other Fuji Euro Parts news.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending service communications that are necessary for an existing order, transaction, account or customer support matter.

Disclosure of Personal Information

We do not disclose personal information unnecessarily. We may disclose relevant information where reasonably required to:

• process or deliver an order;
• process a payment;
• obtain products from a supplier;
• provide customer or fitment support;
• manage a warranty, return or product claim;
• operate, secure or analyse our website;
• protect against fraud or unlawful activity;
• comply with legal or regulatory requirements; or
• obtain professional business advice or services.

Overseas Service Providers

Fuji Euro Parts uses online platforms, suppliers and service providers that may operate or store information outside Australia.

As a result, personal information may in some circumstances be processed or stored in overseas locations. The specific countries involved can vary depending on the providers and suppliers used by our business.

Where Australian privacy requirements concerning overseas disclosure apply, we will take reasonable steps required by applicable law.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Our store uses reputable ecommerce and payment infrastructure, and access to business systems and customer information is restricted to where it is reasonably required.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Retention of Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to satisfy legitimate business, taxation, accounting, warranty, dispute resolution and legal requirements.

When information is no longer reasonably required, we may take steps to delete, destroy or de-identify it where appropriate and permitted by law.

Access & Correction

If you would like to ask what personal information Fuji Euro Parts holds about you, or believe information we hold is incorrect or outdated, please contact us.

Where applicable under privacy law, you may have rights to request access to or correction of your personal information. We may need to verify your identity before providing access or making certain changes.

Privacy Questions & Complaints

If you have a question, concern or complaint about how Fuji Euro Parts has handled your personal information, please contact us and provide enough information for us to investigate the matter.

We will review privacy concerns in good faith and respond within a reasonable timeframe.

Where the Privacy Act applies and you are not satisfied with our response, you may have the right to raise the matter with the Office of the Australian Information Commissioner.